HUMANMETRICS / INSIGHTS
Things we've noticed about people at work.
Short, practical pieces on the human side of work. Each takes a few minutes to read and is useful in your next meeting.
For leaders
The First Response Teaches the Team
What you do in the thirty seconds after someone raises a problem decides whether they raise the next one.
Read the piece For leadersThe Price of Voice
What happens to challenge when people start protecting themselves, and what leaders can do about it.
Read the piece For teamsArtificial Harmony
Why the calmest team in the building is sometimes the one in the most trouble.
Read the piece